1. Introduction

At Changes for Stammerers Ltd we are committed to ensuring the safety, well-being, and dignity of all participants attending our courses for adults who stammer. Our goal is to foster a supportive, inclusive, and respectful environment where every participant feels comfortable and valued. This safeguarding policy outlines our approach to protecting adults from harm and maintaining a safe space for personal growth and communication.
As the business owner, Heidi Bristow also serves as the Designated Safeguarding Lead (DSL) and holds a valid Disclosure and Barring Service (DBS) check.

2. Purpose and Scope

This policy applies to all interactions within our courses, including in-person sessions held at hotel conference rooms and any follow-up support provided via phone, WhatsApp video calls, or group discussions. It applies to all participants and any third parties involved in the delivery of our services.
We are dedicated to creating an environment where participants can openly express themselves without fear of judgment or discrimination. We recognize our responsibility to respond appropriately to any safeguarding concerns and ensure individuals feel safe and supported.

3. Code of Conduct

To maintain a positive and respectful environment, we expect the following from all participants, volunteers and staff:

• Treat others with respect, kindness, and sensitivity.
• Maintain appropriate boundaries in both in-person and virtual interactions.
• Communicate respectfully and avoid any discriminatory, abusive, or inappropriate language.
• Listen actively and supportively to others. 
• Respect the confidentiality and privacy of others.
  We encourage participants to share their experiences in a supportive manner and to be mindful of the feelings of others. Disruptive, aggressive, or harmful behavior will not be tolerated.

4. Recognizing and Responding to Concerns

Safeguarding concerns may include, but are not limited to:

• Emotional or psychological distress
• Bullying, harassment, or inappropriate behaviour
• Signs of mental health challenges or well-being concerns

If you have a safeguarding concern or witness behaviour that may indicate harm, you are encouraged to report it. As the DSL, Heidi Bristow will respond to all concerns in a timely and appropriate manner. Where necessary, external safeguarding authorities may be contacted.

5. Confidentiality and Data Protection

All safeguarding concerns will be handled with sensitivity and confidentiality. Information will only be shared on a need-to-know basis in line with our Privacy Policy and GDPR obligations. We are committed to protecting the personal data of all participants.

6. Reporting Concerns

If you have any safeguarding concerns, you can contact the 

Designated Safeguarding Lead: Heidi Bristow

In person or
Phone: 07463616430
Email: Changesforstammerers@gmail.com

If you are concerned that an adult is at risk, report it immediately. We all have a responsibility to report concerns.

The DSL will speak to the individual about the concern and keep them informed of how it will be addressed, taking their wishes and beliefs into account wherever possible.

Any safeguarding concerns will be taken seriously and addressed promptly. 

7. Review and Updates

This safeguarding policy will be reviewed annually or as necessary to ensure it remains up to date and effective.
Date: 24rd March 2025
Reviewed by: Heidi Bristow
Position: Business Owner & Designated Safeguarding Lead.

8. External Support Resources

We recognize that adults who stammer may experience anxiety, low confidence, or other challenges. The following organizations can provide additional support and guidance:

• Stamma (British Stammering Association) 
• - Call 0808 802 0002 or
•  visit www.stamma.org
• Samaritans - Call 116 123 
• or visit www.samaritans.org
• Mind - Call 0300 123 3393 
• or visit www.mind.org.uk